Privacy Policy
How bespokeaccess.com.au collects, uses, and protects your personal information
Last updated: 17 September 2026
Bespoke Access ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through this website. This policy explains what information we collect, why we collect it, how it is used, and the choices you have. It is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or submitting a form to us, you agree to the collection and use of information in accordance with this policy.
Contact Form
When you send us a message, we collect your name, email address, phone number, subject, and the content of your message.
Quote Request Form
When you request a quote, we collect your name, phone number, email address, suburb, property type, gate type and dimensions, and any additional details you choose to provide about your project.
Automatically Collected Information
Like most websites, our hosting provider may automatically log standard technical data such as your IP address, browser type, device information, and pages visited, for security and website performance purposes.
We do not collect or store any payment or credit card information, as our website does not process online payments.
- Respond to your enquiries and messages
- Prepare and provide quotes for gate, door, and access control products and services
- Schedule and carry out installation, repair, or service work you request
- Maintain and improve our website
- Comply with our legal obligations and resolve disputes
We only use your information for the purpose you provided it. We will not send you marketing communications unless you have given us your consent, and you may withdraw that consent at any time by contacting us.
Our website may use essential cookies required for the site to function correctly. We do not currently use advertising or third-party tracking cookies. If this changes in the future, we will update this policy accordingly. Most web browsers allow you to control cookies through their settings.
We do not sell, rent, or trade your personal information to third parties. Your information is shared only in the following limited circumstances:
- With service providers we use to operate our website and send emails (for example, our email and website hosting providers), solely to deliver the service you requested
- Where required to comply with the law, a court order, or a government request
- To protect the rights, property, or safety of Bespoke Access, our customers, or others
We take reasonable technical and organisational precautions to protect your personal information from loss, misuse, or unauthorised access. Form submissions are transmitted over an encrypted (HTTPS) connection.
We retain the information you submit only for as long as necessary to respond to your enquiry, provide a quote, carry out requested work, or meet our legal and accounting obligations.
Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.
Our website may contain links to third-party websites, such as our social media pages. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies separately.
Under the Australian Privacy Principles, you have the right to request access to, and correction of, the personal information we hold about you, and to ask us to delete it where we are not required to keep it for legal reasons. If you have concerns about how we have handled your personal information, you may contact us directly, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates take effect as soon as they are posted on this page, and we will revise the "Last updated" date above. We encourage you to review this page periodically.
Questions About This Policy?
Contact us if you have any questions or would like to access, correct, or delete your personal information