Warranty Policy
Comprehensive warranty coverage for all bespokeaccess products
All products supplied (except for clearance stock) carry a 12 Months warranty.
BFt and Beninca Branded Product Range carry 24 Months warranty from the date of purchase (except consumables - Remotes).
Remote Controls
Due to user misuse and handling a limited warranty is offered on all remote controls.
Clearance Stock
Depending on the actual listing a clearance stock may be supplied without warranty but is thoroughly tested by a QC technician before dispatching and is sold as is and without warranty.
Batteries
Batteries warranty is covered by the manufacturer/supplier of the batteries.
Warranty Claim Process:
A warranty claim is only recognized if approved by our technical officer
Any products returned for warranty must be accompanied by an RW number and a warranty claim form, this RW number and the warranty form will be issued by the service department of bespokeaccess
All warranty repairs are carried out by a professional technician from our warehouse and/or our supplier's warehouse
Return Freight Policy:
The freight for returning the repaired item is paid by bespokeaccess except in the case that the product is not found to be faulty, then the return freight must be paid by the customer.
bespokeaccess offers free telephone technical advice during business hours
Need Warranty Support?
Contact our service department for warranty claims and technical support